No matter how new and modern your mobile device is, you can always encounter bugs and malfunctions. Internet connection issues are no exception. You have lost the Internet on the iPhone, a bad or intermittent network signal, as well as its complete absence? This is the most common problem users face.
Problems may arise due to your mobile operator (this may be a short-term malfunction or planned maintenance work). But there may also be a problem in your device. Her decision can be unpleasant for people in whose lives a smartphone plays an important role. Calls, text messages, Internet services will not be available.
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The reasons for the lack of Internet on the iPhone
Technical work of the telecom operator.
You must understand how large the company was, no one is immune from power surges, malfunctioning towers or planned technical work. Scheduled outages, as a rule, are announced in advance (they indicate the date and time of the outage).
In order to ensure network performance and stability, service providers perform regular maintenance to carefully examine every aspect of their network equipment: lines, towers, and network objects.
Blocked SIM card or unpaid tariff.
To solve this problem, contact your nearest mobile phone store or call support. In addition, make sure that your account is set up in accordance with the correct tariff plan for your cellular services.
Incorrect network settings.
A low or missing signal may be caused by incorrect settings on the device. If you just purchased a new iPhone and cannot connect to the network, make sure that cellular data is included in the device’s settings.
In addition, make sure that your iPhone is configured to transfer data when roaming services if you have problems connecting to the cellular network while traveling internationally.
SIM card malfunction.
Network signal problems can be caused by a faulty SIM card. Generally, a malfunction is very easy to detect. Your smartphone will regularly display errors and warning messages.
The reason may be an unregistered SIM card, external damage, or incorrect placement in the tray.
Some cases of network problems have been associated with software bugs. Network signal errors usually appear after installing the update. Minor crashes affecting the functionality of the software are resolved by the release of a new patch or rollback of the device.
This is the worst possible reason. Whether it’s physical damage (falling from a height, strong shock, heat treatment, etc.) or liquid damage, it can affect the network functions on the iPhone. Unfortunately, only a service center or the purchase of a new device will help here.
Switch Airplane Mode
Missing Internet on iPhone? Airplane mode not only helps save battery power, but also restarts the network connection. Just go to the application settings and switch the slider to the “On” position. Wait a few seconds, and then switch it back to the “Off” position. Your iPhone will start searching for a signal and connecting data.
Minor device issues, including those related to a network signal or services, can sometimes be caused by software bugs or random errors.
A simple but most effective means is to reboot the device. This will fix any minor flaws or accidental iOS errors without affecting your iPhone data. Here’s the right way to do a soft reset on your iPhone:
1. Press and hold the power button on your iPhone until “Sleep / Wake” appears.
2. Drag the slider to completely turn off the power to the device.
3. Wait about 30 seconds.
4. Then press the power button again until the Apple logo appears.
IPhone hard reset
Sometimes, it is necessary to perform a hard reset of the smartphone. To do this, hold the power button and the Home button at the same time until the screen turns black and the Apple logo appears on it.
Usually this process takes 1-2 minutes and restores the Internet connection for most users.
For iPhone 7, 8 and X, the method is different:
1. Quickly press and immediately release the volume up button.
2. Quickly press and release the volume down button.
3. Hold the side button (Off / On) until you see the Apple logo.
Remove and re-insert the SIM card
If the problem is still not resolved, try removing and reinstalling the SIM card. Here’s how to do it right:
1. Turn off your iPhone.
2. Use a paper clip or SIM eject tool to open the tray.
3. Carefully remove the SIM from the tray.
4. Check it for damage or scratches.
5. After you have verified that there is no damage, insert the SIM card back into the tray.
6. Verify that the SIM card is secure.
7. Insert the SIM tray in the same way as when removing it from the smartphone.
8. Turn on your iPhone.
1. Be sure to use only the SIM tray that comes with the device.
2. If the SIM card is damaged or does not fit in the tray, contact your operator for recommendations.
If you still have lost the Internet on the iPhone, you will have to go to radical measures.
Reset network settings on iPhone
If, after making some changes to the network settings of your iPhone, there are problems with the signal, you can roll back to the previous configuration or reset the network settings.
Please note that the latter may result in deletion of network information, including Wi-Fi passwords. Before proceeding, we recommend that you back up the information.
Once you’re done, go to Settings-> General-> Reset-> Reset network settings. Wait for the network reset to complete and restart your iPhone. Check if a network signal appears.
Update iOS to the latest version
If after all the above procedures have not been resolved, it is possible that the reason may be the lack of the latest updates on your iPhone.
You can download the latest version of iOS, which includes bug fixes and security improvements for your iPhone. To do this, go to the official support page from Apple.
Restore your iPhone (Factory Reset)
If the problem persists, or you still cannot connect to the network, even after updating, your next option is to restore the factory settings of your iPhone.
The process will erase everything from your device, including information and settings, as well as delete all errors affecting the iPhone registry, and then install the latest firmware.
To restore your iPhone via iTunes, you must have a computer (Windows or Mac) on hand that uses the latest OS and the latest version of iTunes software to prevent any system compatibility issues in the process.
After you have installed everything, follow these steps to restore the devices to factory settings:
1. Open iTunes on your computer.
2. Connect your iPhone to your computer using the supplied USB cable.
3. When prompted, enter the device access code or click the option "Trust the computer", and then follow the instructions on the screen.
4. Select your smartphone from the list of available devices in iTunes.
5. Go to "Summary" section, then click the "Restore [device name]" button.
6. Click Restore again to confirm the action. This will prompt iTunes to erase your iPhone and install the latest available version of iOS.
7. Wait until your iPhone restores factory settings, and then you can install it as new.