The work of the iPhone (4, 5, 6, 7, 8, X), as well as the iPad Air and Pro, as a rule, does not cause complaints from their owners. However, various troubles can sometimes happen (applications do not load or update in the AppStore). With most of them, you can easily cope on your own, without resorting to the help of professionals.
Some users are faced with a very strange situation – a new application update is not downloaded on the iPhone or iPad, and it is also impossible to download any application from the App Store. Do you know this problem? If so, read our article that describes how to fix it. We hope that these tips will be useful to you and you will be able to download and update the necessary applications again.
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What to do if applications on iPhone and iPad are not downloaded?
There are many causes of this problem in the App Store, so let’s look at some solutions.
Check your internet connection
The first thing to do is make sure your device is connected to the Internet via Wi-Fi or a cellular network. The Internet suddenly disappeared on the iPhone 6, 7, 8, X, what should I do?
- When using Wi-Fi, open Settings > Wi-Fi and make sure the wireless connection is turned on.
- In case of data transmission via a cellular network, enter Settings > Transfer data over your mobile network and check that it is turned on.
One of the reasons for the inability to download data over the Internet is the poor connection quality. You can try switching from Wi-Fi to a mobile network or vice versa and check the ability to download updates. Here’s how to set up the Internet on iPhone 6, 7, 8, X.
Check if airplane mode is off
If airplane mode is on, it must be turned off. There is also one trick to solving the problem when the application from the App Store is not downloading or updating – turning airplane mode on and off. To do this, go to "Settings", turn it on, wait 15 to 20 s, and then turn it off again. The method may seem silly, but still try it!
If this method does not give results, then try other methods to solve the problem.
Reload the app on the App Store
Sometimes applications can work very strange and not at all as they should. The App Store is no exception. What should I do if it does not work and your iPad or iPhone does not download or update applications? Forced shutdown and restart required.
To execute it, double-click on the return button to the home screen, and applications that you recently launched will open in front of you. To close the App Store, find it and slide it to the top of the display. After that, go to the home screen and launch the App Store again.
Turn on automatic date and time settings.
Users noted that switching to settings and turning on automatic date and time settings made it easy to solve the problem. The step-by-step procedure is as follows:
- Open "Settings";
- Then go to "General";
- Select "Date and Time";
- Click on the switch next to "Automatic Installation".
If this option has already been enabled on your smartphone / tablet, then go to the next step.
Users often forget how effective a device reboot can be in the event of various crashes. Before proceeding to the next steps, just turn the phone off and on.
To do this, press and hold the screen lock button, and then slide Move to turn off. After turning off the device, press and hold the screen lock button until the Apple logo appears.
If the reboot did not help you, and you again returned to where you started, then the methods below can help you.
Sign out of the App Store
Exiting and then logging into the App Store can help in solving the problem when the update is not downloaded on the iPhone and iPad. Do the following:
- Go to the "App store";
- Next, select your Apple account;
- Click "Exit";
- Log in to your account again.
If this method does not help you, then proceed to the next solutions.
If you are connected to a Wi-Fi network, updating the IP address can return your iPad or iPhone to the ability to update and download applications. It is very simple:
- Open "Settings";
- Select "Wi-Fi";
- Find your Wi-Fi network and click on the icon (i) to the right of it;
- Tap "Update IP Address".
Free up device space
If there is not enough memory, your device will not be able to update or download applications to iPhone or any other device. You can increase free space by deleting unused apps, photos, videos, and music. Before deleting, it is recommended to save the files in the archive. The following is a memory cleaning procedure.
- On the home screen, find the icon of the application that you want to remove;
- Press and hold the icon until it starts to shake;
- Choose "X";
- Click "Delete";
- The application will be deleted from memory.
A bug in iOS may be the reason that iPhone does not update or download applications from the AppStore. If you have a new version of iOS, it is recommended to download and install it. This can be done through the network or using iTunes.
To update the operating system, you must:
- Put the iPhone on charge;
- Connect to a Wi-Fi network;
- Open "Settings";
- Select “System Update”;
- Click Download, and then Install or Install Now.
To update your system using iTunes:
- Make sure you are using the latest version of iTunes;
- Connect iPhone / iPad to computer;
- Launch iTunes;
- Choose your device;
- Click "Summary";
- Click "Check for Updates";
- Select Download and Update or Update.
Make sure all restrictions are disabled.
IOS has a feature that allows you to disable some features of the iPhone, which may be useful, for example, for parents or system administrators. This also applies to the ability to download applications. If you cannot install the downloaded application, then perhaps a restriction has been activated on your phone.
Check if the ban on downloading the application is enabled:
- Go to "Settings";
- Select "General";
- Click "Constraints";
- If required, enter your password;
- Check the "Install Applications" menu. If the switch is white and set to "Off", then you will not be able to update applications. Move it to the on position (it will change the color to green).
Uninstall and then reinstall the application
This method works when the device hangs in standby, installation or download modes, and also when the message “Update cannot be installed on this Apple account” appears. Here is the order of its implementation:
- Uninstall the application from your device completely.
- Open the "App Store" and find the remote application.
- Click “Get” to reinstall.
We hope that this method helped you solve the problem when the application on the iPhone does not download or update. If not, then move on to the next.
Reboot the router
Problems with your internet connection may make it impossible to download applications. Disconnect the router from the network, wait 30 s, and then turn it on again. In addition, a router firmware update may be required.
Check – perhaps the reason is in one of the applications
In some cases, one of the applications may cause problems with downloading or updating. The solution is to delete applications sequentially until you can download content from the network. This may take a lot of time, but a similar procedure can bring effect.